Dear customer：

RB Motor makes every effort to provide customers with the highest quality products, but sometimes, returns and repairs are inevitable. If customers need to return or repair, please notify our customer service team in a timely manner. When the customer service department receives a customer notification that the product needs to be returned, the customer service department will notify the quality department in the form of WeChat, email, etc.

Quality department based on the return information provided by the customer service department, communicate with the customer to determine the form of processing：

• Return to RB Motor

  
  

Customer service department will communicate with customer, confirm the return of products to RB Motor, print the “Material Reject Bill (MRB)”, notify our warehouse and quality department, the warehouse will make storage procedures; quality department of the returned motor for preliminary analysis, if required, call the relevant departments, can include development, engineering, production and other departments, MRB meeting review:

Determine the cause of bad and bad motor treatment, if determined as the company's responsibility, there are generally rework, selection, scrap, replacement, compensation, etc.; if determined as the responsibility of the customer, need to describe the basis for judgment。our customer service department will communicate with clients.

Determine the handling of the customer, company warehouse inventory, production line (if present) related inventory items.

If the returned motor needs to be reworked/selected, it is necessary to determine the method and material requirements and handling; PMC establishes the rework/selection production work order; the production department will collect the defective motor from the warehouse and execute rework and selection according to the "Production Process Control Procedures"; the reworked/selected finished product is put into storage after passing the quality inspection according to the "Process & Shipping Inspection and Test Control Procedures".

Determine the corrective and preventive measures for the defective, according to the "Corrective Prevention and Continuous Improvement Control Procedures", the quality department tracking verification.

Print out the MRB and deliver it to the warehouse together with the returned finished motor, and at the same time notify the quality department, the warehouse management will first count and receive it into the warehouse.

• Scrapped by customer

Returned goods are scrapped by the customer, after the sales department and quality department in charge of assessing the cost of small quantities of returned goods, the two department heads can sign on the return record to scrap the returned goods that are still on the customer's side and have not been assessed.

• Returned goods are reworked by the customer

Customer Service Department to consider the number of returns, the cost of returning goods to RB Motor, rework and delivery of reworked goods time, the cost of reworking the returned goods by the customer, after taking into account the quality and cost and other elements, communicate with the customer, after the customer agrees to further determine the method of reworking and reworking costs.